Shipping Policy

At SupraLinea, we focus on fast, reliable, and fully trackable shipping.

Shipping Regions

We currently ship to Germany and Austria, with additional EU countries being added step by step as reliable logistics become available.

Shipping Method

We exclusively ship with DHL within

Germany
Austria

ensuring maximum reliability and full tracking.

For other EU destinations, we use carefully selected and reliable carriers depending on destination and package type. Our priority is consistent delivery quality, safe handling, and full shipment tracking.

Tracking

All orders are shipped with tracking by default. We do not offer untracked shipping.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Delivery Times (estimates)

Germany & Austria: 2–5 business days
EU: 3–10 business days

Delivery times may vary depending on destination and carrier conditions.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer free shipping depending on current promotions or order conditions.

Customs & Import Fees

For shipments outside Germany, additional customs duties, import taxes, or local fees may apply depending on the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

High-Value & Sensitive Items

Some products, such as electronics, drone components (e.g. DJI systems), or batteries (e.g. LiPo / Li-Ion batteries), may require special handling or shipping restrictions depending on destination regulations.

Delays & External Factors

We are not responsible for delays caused by carriers, customs, or other external circumstances beyond our control.

Address Accuracy

Customers are responsible for providing correct and complete shipping information. We are not responsible for delays or losses caused by incorrect address details.

Damage or Loss

If your order arrives damaged or is lost in transit, please contact us via the contact form. We will investigate the issue and provide appropriate support.

Contact

For shipping-related inquiries, please use the contact form on our website.